FAQs – Everything You Need to Know Before You Ride
Where will my bike be delivered?
We recommend having your bike shipped to a local bike shop, not your home. You can select which bike dealer is closest and most convenient for you. This ensures professional assembly, proper fit, and expert support from day one. It’s all included in the price. Home delivery is available if necessary.
Do I need to assemble my bike?
Nope! If you chose to have your bike delivered to a bike shop, the chosen shop handles that. Our bikes ship about 85% assembled and need professional setup for safety and performance. We highly recommend letting the pros take care of it.
Can I choose which shop it ships to?
Yes. Use our Store Locator to pick a participating shop near you – even if they aren’t an official Batch dealer.
How do I find the right size bike?
Use our sizing charts for a quick fit. Then, your bike shop can fine-tune the seat, handlebars, and more to dial it in perfectly.
How do I get service or maintenance?
Your local shop is your best resource for tune-ups, adjustments, and questions. You can also use our locator to find Batch-authorized service centers.
Can I return my bike?
Yes—within 30 days and only if it’s in unused, like-new condition. All returns go through the shop it was delivered to. Contact them or email us at info@batchbicycles.com.
When will my card be charged?
You’re only charged once your bike ships to your selected shop.
How do I register my bike?
Register online using the serial number under the bottom bracket (under the cranks). It helps with theft recovery and warranty claims.
What kind of warranty comes with my bike?
- Frame & Rigid Fork: Limited Lifetime Warranty
- Parts & Accessories: 1-Year Warranty
Full details can be found here.
Is there an owner’s manual?
Yes—every Batch bike has a downloadable manual on the product page under “Documents.”
What payment methods do you accept?
Visa, Mastercard, and American Express.
Still have questions?
Reach us anytime at 833-789-8899 or email info@batchbicycles.com.