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FAQs

FAQ

 

 

What Makes Batch Unique? 

Our primary motivation isn’t just to build and sell bikes. Instead, we’re a purpose-based company with a mission of making it easy to get into bike riding. The simple joy of cruising new trails, tangled commutes, and everything in between breathes a little life into the soul. And when we make it a point to run around with others, life is just way more fulfilling. That’s why we spend so much time making sure we make bikes that can take the bike out of the equation. Frames are built of 6061 Aluminum alloy to make them strong and light. Carefully selected components are reliable, easy to use and maintain, from the most trusted names in the business. And a ride fit that prioritizes comfort for the entire family. All so you can focus on the journey instead of the destination.

 

How Do I Get The Right Size?

Use the Sizing Charts to determine the best  bike for you. To get the best possible fit, have the dealer adjust your bike when you pick it up to customize it specifically to you.

 

Where Can I Buy A Batch Bicycle?

Use our Store Locator to find a bicycle store close to you. Your Batch Bicycle will be delivered and professionally assembled by your local bike store, which will have it waiting for you to pick up. Don’t forget to have your store make final fit adjustments to your Batch Bicycle when you pick it up.

Dealers: You can purchase directly through our website and have the bike delivered directly to your store.

 

Can I Return My Batch Bicycle? 

Bikes can be returned within 30 days if in new and unused condition. When you purchase your bicycle your Batch Bicycle retailer will review the purchase with you and make sure it meets your expectations. Questions regarding your purchase should be directed to the Batch Bicycle retailer of delivery. Batch Bicycle warehouses will not accept returned bikes.

 

How Do I Register My Bike? 

Batch Bicycles can be registered by the original owner on our site here.

To register your bike, you will need the serial number from underneath the bottom bracket on your bike – below the pedal cranks. Registration has many benefits like providing us a way to give local police ownership information on recovered stolen bikes. It is also useful in warranty and service-related situations.

 

Does My Batch Have A Warranty? 

Yes. Find the warranty information here.

 

What Payment Methods Do You Accept?

We accept American Express, Visa, and Mastercard.

 

When Will My Card Be Charged? 

When you purchase a Batch Bicycle online using a credit card, you will be charged when your bicycle ships. Note: Your bicycle will be shipped to your local bike shop, assembled and ready for pickup.

 

How Do I Assemble My Bike? 

Your Batch Bicycle dealer will expertly assemble your bike for you.

Dealers can download any reference documents here.

 

Is There An Owner’s Manual? 

All Batch Bicycles have an owner’s manual available for download from the Documents tab of the bicycle product page. You can also find reference documents here.

 

Can I Service My Batch Bicycle? 

We highly suggest you return to the dealer where you either purchased or picked up your bike and have the professionals take care of the maintenance of your bike. You can also find a list of Batch Bicycles Authorized Service Centers near you by using the Store Locator tool on our website.

 

What Kind Of Warranty Covers My Batch Bicycle? 

You can find warranty information on the Documents tab of the bicycle product page. Batch Bicycles offers a Limited Lifetime Warranty on the steel rigid fork and aluminum alloy frame to the original retail purchaser. All other parts and accessories are covered by a one-year warranty. Check your owner’s manual for more information. You can also find warranty information here.

 

What If I Have Other Questions? 

Call us at 833.789.8899 or email us at info@batchbicycles.com.

 

Why does the store locator show all of the bike shops in my area? 

We want you to be able to choose where you ship your bike, whether they are an authorized Batch Bicycles dealer or not.

 

Do I have to ship my Batch Bicycle to a bike shop? 

Yes! Your local bike shop will expertly build your bike, fit it to you and tune your bike when it needs it. We want to support local bike shops and want you to have somewhere to go, when you have questions about your bicycle.