Warranty

We've Got You Covered

For the U.S. and Canada territories - To submit a claim for a warranty please click this link https://www.tfaforms.com/5034365 and our warranty team will contact you once your warranty has been processed. Once your Batch Bicycle is registered, Batch Bicycles provides each original retail purchaser of a Batch Bicycle a warranty against defects in materials and workmanship, as stated below:

For Australia:
Phone: 02 9560 7841
Email: sales@linksports.com.au

For US & Canada:
Phone: 833-789-8899
Email: warranty@batchbicycles.com

For Mexico:
Phone: 800 1483 391
Email: servicio.mexico@huffy.com

General:

Part or model specifications are subject to change without notice.

This Limited Warranty is the only warranty for the product. ALL WARRANTIES OTHER THAN STATED HEREIN ARE DISCLAIMED INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT ALLOWABLE BY APPLICABLE LAW.  ALL LIABILITY FOR INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARE EXPRESSLY DISCLAIMED, TO THE EXTENT ALLOWABLE BY APPLICABLE LAW.

The only uses for this product are described in this manual.

In order to be eligible for service under this Limited Warranty please contact your local bike shop within 30 days of the date of original purchase of the product.

The Limited Warranty extends only to the original consumer and is not transferable to anyone else.

What does this Limited Warranty cover?

This Limited Warranty covers defects in workmanship and materials for all parts of the product except those indicated below as not warranted.

What must you do to keep the Limited Warranty in effect?

This Limited Warranty is effective only if:

Product is completely and correctly assembled.

Product is used under normal conditions for its intended purpose (see the following section for excluded activities).

Product receives all necessary maintenance and adjustments.

Product is used for general transportation and recreational use only.

What is not covered by this Limited Warranty?

This product is designed for recreational use only. This Limited Warranty does not cover normal wear and tear, normal maintenance items, or any damage, failure, or loss that is caused by improper assembly, maintenance, adjustment, storage, or use of the product.  This limited warranty does not extend to future performance.

This Limited Warranty will be void if the product is ever:

Used in any competitive sport

Used for stunt riding, jumping, aerobatics or similar activity

Modified in any way

Modified with the addition of a motor

Ridden by more than one person at a time

Rented, sold, or given away

Used in a manner contrary to the instructions and warnings in this Owner’s Manual

What will The Manufacturer do?

Manufacturer’s sole and exclusive obligation under this Limited Warranty is to repair and/or replace, at its sole option, any covered defect in workmanship or materials.

How do you get service once you have registered your product for limited warranty coverage as described above?

Contact your authorized Batch Bicycles retailer.

What rights do you have?

This Limited Warranty gives you specific legal rights. You may also have other rights which vary from State to State.

For how long does this Limited Warranty last?

Steel rigid fork: Lifetime when owned by the original retail purchaser.

Aluminum Frame: Lifetime when owned by the original retail purchaser.

Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

All Batch Bicycle parts and accessories: 1 year

All time frames stated in this Limited Warranty are measured from date of original retail purchase.

When used in this Limited Warranty, “Lifetime” means for as long as the original retail purchaser owns the product.

 

E-Bikes Specific Warranty:

Aluminum Rigid Fork: Lifetime when owned by the original retail purchaser.

Aluminum Frame: Lifetime when owned by the original retail purchaser.

Electric Bike Motor and Controller: warranted by component manufacturer for 2 years when owned by the original retail purchaser*.

Battery Pack: warranted by component manufacture for 2 years or 500 full charge cycles, whichever occurs first when owned by the original retail purchaser*.

All Other Components: 2 years when owned by original retail purchaser.

*For all e-bike battery, motor, and controller warranty and service issues, please contact Bosch directly.
In the USA: https://www.bosch-ebike.com/us/service/contact
In Canada: https://www.bosch-ebike.com/ca/service/contact